Service · Multilingual assistants
Conversational AI
Meet your customers where they already are.
Most of your customers open WhatsApp before they open a web form. We build multilingual assistants that match your brand voice, handle mixed English and Swahili naturally, resolve common queries in seconds, and hand off complex cases to your team with full conversation context — no dead ends, no frustrated customers repeating themselves.
Everything you need, nothing you don't.
A clear process. No surprises.
We run every engagement against a repeatable framework — so you always know what's happening and why.
Journey mapping
We review your existing support tickets, WhatsApp logs and FAQs to identify the 20% of query types that drive 80% of volume. That's where the pilot starts.
NLU training & persona
We train on real examples, define the assistant's tone and persona, and stress-test with adversarial inputs — offensive queries, out-of-scope requests, mixed-language edge cases.
Integration & staging
Full integration with your existing systems in a staging environment. Your team tests it the way your customers will — not with sanitised demo scripts.
Launch & iterate
Go live, monitor containment and escalation rates daily in the first two weeks. Iterate on intent clusters that aren't resolving cleanly. The assistant improves as it runs.
Common use cases.
Every situation is different. A free audit maps your exact starting point — no templates, no guesswork.
Next step
Let's map your exact opportunity.
The audit is free and takes 45 minutes. You'll leave with a prioritised shortlist of AI opportunities, a risk map and a concrete next step — whether you work with us or not.